Frankly there are not enough stars to rate how we feel about our experience with Steve Colter and the rest of the staff here at Audi of Birmingham AL!!! We drove 3hrs to buy our car from them and I would happily do it again tomorrow!!! I highly recommend you shop with them!!! 7 Stars by the way!! That’s the number I would have selected and I don’t leave feedback unless I’m extremely impressed or severely disappointed....

This by far has been the best car buying experience ever! No hassle, great staff, just great dealership. My husband had the pleasure of purchasing his truck from Hannah she was such a sweet lady as well as the finance manager Jordan. Thanks again Audi for such a great experience. You guys rock!

Awesome people to deal with and excellent service dept.

Wonderful experience!! Thank Andrew Briggs!! I love my SUV Q5

My dream car rests in this place. The staff was super nice allowing me to sit inside one and get the feels of it ❤

The Service Department at Audi Birmingham really took Great Care of me regarding the issues with my car. Professional, Courteous, and Knowledgeable are just a few of the Great things that I can Honestly say about them. Thanks to Valerie and Derek, True Professionals :)

The service was fast and the front desk clerk was awesome I love Audi - Birmingham

Alex was a great help in a Jeep search. Did not have the exact model we were looking for, but will keep an eye out for us.

From beginning to end, my experience with Audi Birmingham was top notch. I found a car I loved on their website and Pam immediately reached out to me after I sent an email asking for more info. After a day of going back and fourth she told me that Hannah B. would be helping me from that point forward. Hannah is literally the BEST person I've ever worked with for this kind of situation. I test drove the car on a Wednesday, sent in the paperwork to put the deposit down on Thursday and on Friday I was driving it home. Jordan, the ONLY finance guy at Audi Birmingham, was great to work with. He had the paperwork ready to go when I got there Friday morning. I was in the drivers seat within 30 minutes of arriving! Hannah was just as excited as I was and took the ever popular car pose picture. I would recommend these guys a thousand times!!! Keep up the great work!!!!

Well just picked up a CPO S8 to go along with my 2018 S5 Cab I purchased last year from Audi Birmingham. Steve Colter is my go to sales person here and Valerie is my go to maintenance advisor. They have both gone above and beyond their duties professionally to serve my purchase and maintenance needs on each visit. The S8 makes my seventh Audi purchase and the third in two years at Audi Birmingham. I’d like to say that all employees are attentive to my needs with each visit and have been treated extremely well on all my service visits.

Service was amazing... Facility was equally as great...

Had a great experience at the Audi of Birmingham . My salesman , Scott was awesome. Highly recommended.

Jonathan at Audi Birmingham did a great job getting me into a beautiful Q7. I was an out of town buyer and did the entire transaction remotely so trust was critical. Everything was 100% as represented to the last detail. Car was even better than the pix. Jonathan even met me over 2 hours away with the car. Big thanks!

Kerri Hill is awesome. She was very attentive and stayed with us through the entire process. I love my Beetle!!!!

As the former owner of several New Car Dealerships, I can honestly say that both sales and service at Audi Birmingham are exceptional. After leasing a new Q5 for my wife I was so impressed I got one for my personal use. Great Cars, Great Sales and Surgical Service Department.

Buying process was very professional and what I expected

I had the absolute best experience trading my mustang for an Audi A3. Hannah was the best salesperson. She wasn’t pushy and made the process go so smoothly! Jordan did our financing and he was great also! Couldn’t have asked for a better experience.

The sales staff were more than happy to find me the Q7 with the color and eqipment I wanted and did so quickly without numerious back and forth phone calls a texts. This is my second Audi that i have bought from them and will most likely buy my third

Very accommodating, as I had a car incident that left me stuck in the interstate for 3 hours. As the tow truck was coming to pick me up later than expected, the Audi service department managed to prepare my order and leave it with the sales department before closing up. A nice employee came outand install the needed parts at no extra cost (yes, a dealership already has high priced items) so we can get back on the roadand continue the trip. The office was clean, and the staff was very friendky.

I enjoyed the buying process, the dealers were straight forward and did not bead around the bush when it came to negotiating prices. The process with the finiancial dealer was a little irritating and stressful, but that’s there job. I would definitely consider buying from there again in the future.

Best car buying experience! Friendly staff, quick and easy financing, and top knot has service.

What a fantastic car buying experience! Casey and Kerri could not have taken better care of us. We arrived to a welcoming team, a clean and very comfortable facility, and our new car in perfect condition awaiting us in a private holding bay. Paperwork was ready and a breeze. We highly recommend Audi Birmingham, thanks Casey & Kerri!

Great staff. Great selection. No haggling or "tricks.

Hannah was absolutely amazing to work with!!! Thank you Hannah for making our baby girl Braylah's dreams come true!!! You made the whole experience wonderful!!

Was quite a pleasant experience in the buying process. The dealership in Birmingham was fantastic, and would definitely recommend purchasing a vehicle from them.

I recently got all four tires changed on my 2016 A6 and not one month later did I cut the sidewall on one of those brand-new tires. The dealership replaced the tire at no charge under their warranty program. I was not expecting this and it was a very welcome surprise. These guys do a great job. Ask for Valerie, she provides excellent customer service with a positive attitude. Many thanks!

Collected up my SQ7 yesterday (Saturday) exceptional service from the sales team, Paul Husband is great leader of the sales team and Mark Horton is totally professional and knowledgeable ambassador for Birmingham Audi, he has provided absolutely exceptional customer service from start to finish though-out my sales journey, without doubt the main reason to buy your Audi from this dealership. Happy customer ������

This dealership treat you like family, I have dealt with them on both of my Audi and could not be treated any better. I am a customer for life.

We had a good buying experience. Like most dealerships, there appears to be a lot of pressure to sell extra warranties and other add-ons that are of questionable long term value. But I have no complaints. Kelly was our helpful sales professional, Casey helped us arrange financing, and Jordan provided a quick close of the deal/contract. So far really enjoying our Audi!

Audi birmingham is awesome! I had a great experience. Staff is friendly and accommodating! Hannah and Marc are awesome! No pressure no hassle car buying!! Would highly recommend!!

Great service.

I recently bought an Audi Q5 from this dealership. I had a great experience with the seller Mark Scott he was very helpful and honest about the car. It's been about a month and I'm still happy.

Very nice experience. Low pressure. Great selection of cars. The staff were very helpful with my trade in as well.

The car ( A8L ) is great as expected, All Audi employees were great , this includes the general mgr, sales person and service mgr. I highly recommend this dealership.

My salesperson, Kerri, was amazing and made my experience easy and manageable! She was quick to steer me in the price range I had requested without sacrificing essential luxury needs.

Excellent Service purchase a certified used car there everyone was super nice, also lots of snacks when you're waiting

It was a very easy experience. The salesman was very knowledgeable and was very courteous.

Fantastic experience from beginning to end with Sonic(David Waterman) and everyone at Audi Birmingham(Casey,daniel,Jordan and especially DeAngelo)

One of the best experiences that I have had buying a vehicle! Thank you for making my purchase so easy. I cannot say enough good things and I love my new car!

This location and staff were wonderful during our visit from out of town. They provided excellent diagnostics and superior customer service.

Nice place, amazingly nice and knowledgeable salesperson (Drew). Very different experience in a very positive way. What a novel concept to have an intelligent conversation with a car salesperson. This is how it should be.

I truly enjoyed the whole process from test driving 2 vehicles to going through the financing services. Very professional people!

I bought a 2018 Q5 yesterday. Jonathan was my sales person. He was so kind and patient. Jordan’s personality during the financial portion of the purchase made things easier. I feel confident in my purchase and know that I can count on them for service in the future!

Great service department

I had a great experience buying my first Audi! Everyone was very helpful and patient teaching me all the bells and whistles of my Q5. Thrilled with my purchase.

I am thrilled with my Q5! Everyone was very helpful and patient throughout the process.

Very fast and friendly! Thank you!!

Julian White was a pleasure to work with at Audi Birmingham. He was very detail oriented, friendly and did not pressure us at all. We special ordered a 2018 Q7, because there weren't any 2017's left with the options we wanted. It took a little while to arrive, but just a part of the process for a special order. I look forward to using the service department at Audi Birmingham and will get in touch for our next Audi.

Sales and Management Personal are Very Nice and Knowledgeable. They were very Patient and Answered Any Questions without Judgement and Aggrevation!!

Very pleased with sales experience. They handled transaction to my convenience!

We just loves val and Christen to death. John and Rodney are OK most days too after a cuppa joe

We purchased a TT Roadster in 2008 from a dealer in Maryland. From the day we got it nothing but problems. It definitely fell into the lemon classification. We would get one problem fixed and a week later another light would rear its ugly head. Over the years we had invested $3,000 over warranty and recalls. We quit driving it and stored it for four years. It cost Audi a SUV sale in 2016. When we moved to the Birmingham area we deceided to give one more chance and took it to Audi of Birmingham. They went over it bumper to bumper and found that a wiring harness was defective and replaced it. After driving it for almost a year, zero problems. The car has never before performed to its current ability. Now we are enjoying an automobile we thought we were purchasing nine years ago. Couldn't be happier with their service department.

Casey (sales mgr.) and Julian (new car sales) were terrific. Great dealership..

Kind, friendly service. Kerri has been so attentive to make sure I was comfortable with our Q7 purchase. She greeted us our first trip to Audi Birmingham and has continued to make sure everything has taken care of. What an excellent ambassador for Audi! I must mention Jordan and Casey who never showed the least bit of impatience with us the night we purchased our Q7 and caused the dealership to stay open late. They also made the process so easy. Great job Audi Birmingham!

Amazing customer service!!! Wish I could rate more than 5 stars!!

Great sales experience with DeAngelo Snow! And they have peanuts too! Would recommend highly.

Just wanted to say a special thanks to Kelly Misso for taking extra special care of my family in our purchase of an Audi Q5 for our daughter. These guys went above and beyond to make buying a car hassle free. I would recommend Kelly and Birmingham Audi. This is my second Audi to have purchased from this dealership and the service after the sale is impeccable.

Great experience overall. Friendly and knowledgeable people made this a very easy process. Totally recommend.

The customer service was outstanding and very nice.

I had to swap a diesel Q7 for a new vehicle. Julian found several alternatives and we did the swap in a seamless transaction. Could not have asked for a better outcome.

I had to swap a diesel Q7 for a new vehicle. Julian found several alternatives and we did the swap in a seamless transaction. Could not have asked for a better outcome.

The salesman, Julian White, did a great job. He was very professional, helpful, and candid.

I drove 7 hours to purchase my A5 and don't regret one second of it. Great experience!

excellent experience on a trade in and purchase of a new Audi. Hannah, our sales associate, was outstanding.

Drew was great to work with! We love our Q3! Thanks so much!

This is my third purchase fro Birmingham Audi (formerly Tom Williams). All the folks are a pleasure to deal with; patient, understanding, professional and responsive. Service department is awesome also.

Nice place only took 2.5 hrs for a oil change and I fix airbag recall .. I miss Toyota ..anytime for a long service they would give me a loaner truck like mine to use .. go to the movies or go out for lunch

Great service

It is entirely by chance that this was my first local vehicle purchase. In the past nine years, my wife and I have purchased five vehicles from out of state dealers due to the unwillingness of our local dealers to work towards agreeable terms. Apparently with the relocation of the new Audi store and a change in the business model, we were able to come to agreeable terms in a short manner of time on a new vehicle. Andrew, my sales adviser and Daniel (sales manager) put the deal together quickly and as soon as the car was located, it was on a flatbed truck. It makes sense to purchase a vehicle where you would normally have it serviced and because they have serviced my last Audi, it made sense to give it a try. The service department is what keeps me coming back. Miguel and Valerie are attentive and professional, always striving to provide a level of service that seems to be a cut above what my wife and I routinely receive at their neighboring BMW store. I feel as though they understand my expectations and I never have to re-explain them every time I come in for service. This was my first time dealing with Daniel and Andrew, but they understood exactly what I required from both a product and financial bottom line perspective. Provided that my wife and I are still in the area a few years from now, we may very well purchase another vehicle from Birmingham Audi.

Beautiful facility, great attention to details and very helpful personnel. Thanks for a great experience in purchasing our new vehicle.

Top notch product, top notch service. Jonathan and Shameka made our entire experience so pleasant. This is my second Audi purchase and I can't imagine driving anything else!

The process was a bit drawn out at times, but my 2 salesmen and the manager kept striving for good service for me.

Yesterday was my first experience with Audi Birmingham, I usually use Jack Ingram Audi for all services and whatnots. They have a very friendly and knowledgeable staff. There goal is to take care of their customers so they have an overall great experience and I had just that!! The facility is very nice!! Drew is an amazing salesman and I will continue to do business with them in the future!!

Great service and personal support from Valerie. Good job.

Excellent service, professional with appointments and explanations. The waiting area is perfect.

Timely, courteous, excellent service!

Great experience as always. The process only took a couple of hours. Thanks.

THE BEST PART OF MY EXPERIENCE WAS WORKING WITH VALERIE. SHE IS ABSOLUTELY THE BEST!

This was my first time using this location. I've always serviced in Mobile, Alabama but due to relocation of my job this one was much closer. Nice new facility. Miguel was my service advisor. Came in for an oil change, basic services package, wheel alignment (had a special going), diagnoses of random check engine light, and rattling sounds. Had a 930am appointment but was able to bring it in at 8am. Gave it 4 stars due to replacement of part that was already replaced from another dealership less than 20,000 miles ago costing me and extra 300 (discount was provided by Miguel) including labor (hopefully this solves the problem); total time was about 8hrs (this includes free shuttle back and forth); rattle sound was not successfully diagnosed. I did like that Miguel personally came to pick me up. Will continue see how things go throughout the years.

Second visit to this establishment, this time for for routine service. Very impressed once again with all aspects of the experience. They had a wide range of service options that covered my requirement, but there was no pressure to buy more that I requested. Wait time was very reasonable.

Had my wife's 2015 Allroad in for the 35K miles service, also had the 2 year brake fluid change taken care of. Scheduled with Valerie and she took care of everything. I was waiting for the car and she had it back to me in the 2 hours quoted. We have been dealing with Audi Birmingham since 2012 and have bought 3 new Audi from them, the latest being a 2018 S4. Everything has always been handled professionally and promptly. Great people to deal with.

The Service department was very cordial and helpful. We had recall work done plus a couple of dents remove. All of this was done in a very timely manner. The dent removal work was outstanding. We could have not asked for better service.

The sales team at Audi Birmingham are a pleasure to work with. They are so professional and made the process very enjoyable.

I bought both my car & my wife's car with Jonathan. The whole experience was flawless and the rest of the team was just as helpful...plus the cars are great! Can't go wrong here.

Staff was nice as well as the facility. Service was good. Seems like there could have been more people on staff....wait was a little long.

I recently had my 2014 Audi S4 serviced and had a small dent from a tree limb repaired. The service advisor, Miguel and his assistant, Valerie went above and beyond to make my experience a positive one. The details are too long to go into here, but they put in extra effort to make my experience as a customer simple, fast and the work was of very high quality. Highly recommended.

I had a wonderful experience. I had a service indicator light on my A4. I called Birmingham AUDI and spoke with Valerie Robinson. She was very helpful, invited me to bring my A4 in, and I got my A4 back on the same day. Polite and Professional.

Two Audi owner mainly due to the people at Birmingham Audi. They are the Best!

I trust Miguel Rodriguez and the rest of the service team at Tom Williams Audi to assess what my A6 needs and then to perform the service required in an expert way.

The services is very professional. And the people here is friendly.

Since Valerie has joined your staff my experience with Audi has been excellent. Before that it wasn't so great. This young lady knows her cars. I have loved cars since I was six and I accidentally received a toy car for Christmas. They wanted me to swap it for a girls toy and I refused. I collect cars. At one point I had five and 3 were antiques. I love your new facility and will continue to buy Audi

Audi Service From scheduling to pick up, everything was seamless and as you would expect! Had a nice experience as always. Valerie is super nice.

Very clean dealership. Customer service A+. Would recommend to others-

Everything was great. Very good agency

My wife and I just recently purchased a Audi A4 from this dealership and it was a very good experience. The salesperson and staff were great. No pressure or haggle. Very fast approval. The salesman ( Jonathan) was very professional and helpful.The finance representative was excellent as well. I would recommend that you visit and purchase from this dealership.

Miguel is awesome. He has provided quality customer service for over a decade.

The staff of Audi in Birmingham were truly amazing and very friendly. They went the area mile to ensure that both me and my car were well cared for. I look forward to my next service! Thank you!

My wife and I purchased our Audi A5 convertible in 2012. Since then all the maintenance, which has only been routine or recall, has been accomplished at Tom Williams Audi or Audi Birmingham. My last visit was at the new facility and I felt as if I had entered Tomorrow Land. However, the service and human touch was exactly the same as it had been in the past. Audi Birmingham gives the owner the best feeling and completed service I have ever received in over 60 years of operating high quality automobiles. Your daily operation is far above the competition.

Great treatment and results. Valerie and Miguel were extremely helpful and courteous. Terrific car and service department.

Best service and attention ever received! Would highly recommend.

We were1st time Audi buyers and had a great experience at Audi of Birmingham! From start to finish, we were not pressured on anything, but educated on different great Audi options and ultimately made an informed decision on a awesome Q7 S-Line, which my wife loves! Thanks Hannah and Audi of Bham Team!!

I had a Honda with a lease that was about to expire Decided I would take a look at the Audi A4 I had previously owned a BMW and loved the way a German car drove Exchanged some emails with Johnathan Harris and set up a time for me to come by. Johnathan was busy when I arrived but Aaron Hawk helped out and in an hour I had a new Audi Great experience and I love my new car

Got a good price on a Q5. Our salesperson was Hannah. She was very knowledgeable and great to work with

Excellent service great customer waiting area.

This was a very fast, polite informative service staff. I thoroughly enjoyed it- however the service pricing was a little high which is to be expected. I really appreciated the complimentary car wash and also rental car for 1.5 days.

Audi Birmingham always exhibits first class customer service. I couldn't ask for better.

I'm not normally one to write reviews but my experience with Hanna and her team at Audi of Birmingham was absolutely astounding! I'm an out of town buyer and her team went out of their way to pick me up from the airport, unexpectedly, and the customer service I receive over the next few hours was equivalent. Sharp, friendly, and hasslefree staff and the most important thing for me, I didn't have to wait around for hours filling out paperwork! Thank you Audi of Birmingham for a wonderful car buying experience... you will being hearing from me again in the future!

Very pleasant experience. They were courteous and efficient

Brought my Audi car twice for recall issues. Dealer did their best to accommodate me by providing a car loaner and performed complementary checks. Great people and service, and nice facility.

Great place for all AUDI Cars....

I really like this dealership. The service is always great. Miguel in the service department is a pleasure to speak with. He has always helped schedule my Q5 service appointments to accommodate me. There aren't a lot of places you can say that about anymore.

Outstanding service by my Audi Rep , car was ready when I was told . They called a couple of times to make sure that what they were doing was priced out to me before reparing.

Audi Birmingham delivers an elite level of service and has the best team of professionals. This is how car buying should be.

Went there for a tire change. There was a safety recall as well. Everything was done within an hour while I was waiting. Nice and quick service.Valerie and Miguel were good in coordinating via email.

No issues. Staff was great.

Miguel and staff are the best! The are professional, polite and knowledgeable.

Had a great experience throughout, starting with sales specialist Steve Colter, who was thoroughly knowledgeable, incredibly friendly, and more than happy to shepherd us through a total of three test drives on a rather cool Saturday. We came back to finish the deal at an hour approaching closing time a few days later, and found Mr. Colter and the Finance Rep to be as friendly and patient as if it were midday. As if that wasn't enough, Steve spent another hour with us in the "delivery" session, being certain we were comfortable with handling all the essentials in the new car. Unequivocally recommend this dealership; zero pressure, engaged and friendly staff.

Love the service and Miguel is the BEST!

Great Service, Took My Q5 there for its Oil Change and 45K Service. Quiet Comfortable waiting area, very courteous staff.

all good, prompt, courteous and informative. facility was emaculate and process was very quick. Employees were very helpful. They were very well informed and prompt with any questions I had.

Professional and attentive staff. I like the attention to detail.

My husband and I had never purchased an Audi before and really had never even considered it. However, when we dropped by Audi Birmingham on a whim one day, we fell in love with both the vehicles AND the people! Our salesman was Douglas Stephens and he was the most personable, realistic, positive, and knowledgeable salesman with whom we have ever dealt! Unlike some car salesmen, Douglas never pushed anything on us, but instead just got to know us and exactly what we were looking for and then figured out a way to help up get that from an Audi. He followed up on all of our questions within a reasonable time and had so much knowledge of every vehicle that he was pretty much able to answer any question that we had immediately. However, if he didn't know something, he was very happy to pull in his sales manager, Casey (who was also wonderful!!), for more info. Both Douglas and Casey made the whole experience personal and comfortable, which will keep my husband and I coming back to Audi for long time!

Always a great experience with Tom Williams Audi service. Miguel and Valerie always go beyond my expectations.

Took a week to fix the issues but they gave me a loaner car so I really didn't care how long it took. When work was completed they brought my car to me (40 miles) so I didn't have to make a trip back to Birmingham.

Courteous, friendly, honest

Beautiful dealership; very helpful service advisor, Miguel Rodriguez; a very satisfying experience. Will definitely return.

Great. I loved working with Andy and Steve. No pressure, just good work and great service.

Everyone was easy to work with, made this process completely stress free. Overall, a fantastic experience.

I took my car in for it's initial service. The new facility is immaculate and very impressive. Jennifer, the service rep that assisted me was very efficient and friendly. They had the loaner car that I had requested and the process went very smoothly.

Very helpful staff, helped my family when we where in a hard place and got us in a used car at a fair price with alot of help and support.

Valerie Robinson is the best Service Rep I've ever worked with.

Best ever! Hannah was incredibly knowledgeable, friendly, fun and not at all pushy. If you hate car salesmen go visit Hannah!!! The showroom is also very pleasant and adds to the shopping experience.

Great service from Douglas and Casey. Beautiful and comfortable new facility. Easy closing process and quick delivery of a clean car.

The service representatives are courteous and efficient. Everything was explained and then handled. It was a very pleasant experience.

Me and my wife purchesed 2013 Audi Q7 TDI from Audi of Birmingham. We saw this car on line and decided to purchase without seeing and test driving it, Steve our sales specialist was very knowlegiable and answer any of my questions that I had before purchasing the vehicle. The team from Audi of Birmingham made the purchase easy and stress free for us. Car arrived at our location in NC in enclosed trailer and in great conditon.

All went as expected. Time it took to do repair was as told. Very clean and modern showroom and customer waiting areas.

I was driving through Birmingham on the way home for Thanksgiving when one of my fuel injectors went bad. Birmingham Audi provided the best service, helped me locate a rental car, and then gave me all new fuel injectors! I wish my local audi dealer was as pleasant as they are! Thank you again so much!

5000 mile service on new Q3. On time and well done. Great customer service. Beautiful new facility. Clean, state of the art.

I am a big fan of Miguel and Valerie at Tom Williams Audi Service Dept. They are thorough, striaghtforward and easy to talk to about my car. I have dealt with Miguel for years. What a pro!

Just had 15000 mile service done. I'm on the extended maintenance agreement so no cost and loaner car. provided Service was done perfectly folks were courteous and helpfull A++++++

I can not say enough about Audi Birmingham. My daughter goes to the University of Alabama and was in Birmingham picking a friend up from the airport. Something flew off another car and hit my daughter's tire and wheel. She put the spare on and drove to the dealership. I am 4 states away, worried about my daughter and her friends. Miguel, the service advisor, was great. He needed to keep her car until the new rim arrives. She is 18 and can't rent a car. Understanding how worried I was, he had a ride for the girls back to school so they would be safe. This is why we purchased an Audi. Thank you Audi Birmingham.

Again, another great experience with the service. Repairs or purchasing a vehicle, they are professional and are willing to do what is needed to make your experience the best.

Audi in Birmingham is truley the best in service and communication. I enjoy stoping by and talk to Valery or Migel. They are the best.

Kelly Misso was an excellent salesman. We worked with him over a two day span, and he was very patient and kind as I test drove many cars and deliberated about the decision. The entire team was extremely knowledgeable, helpful and friendly the manager to Finance. I highly recommend Audi Birmingham!

Kelly Misso was an excellent salesman. We worked with him over a two day span, and he was very patient and kind as I test drove many cars and deliberated about the decision. The entire team was extremely knowledgeable, helpful and friendly from the manager to Finance. I highly recommend this dealership!

Val waits on me when I go to the dealership and she is awesome . She always take excellent care of my needs .

Great Service. Very knowledgeable staff!!!!!!

Absolutely love this place they get you in and out great customer service with a pleasant atmosphere! Everyone is nice and helpful with a smile on there face! keep up the good work I would recommend and Audie to anyone ! Sabrina Travis

Great Customer Service.. Scheduled Maintenance service was quick.. Especially like the free car wash

The obvious positives are the amenities offered in the new waiting area and the cleanliness of the show room. There was an marked improvement in the quality of how they washed the car. The constructive criticism I noticed is the way customers are greeted. I have bought Audis now for several years so to me, is is important that they know who I am and greet me accordingly. I witnessed other customers being called by name with noticeable efforts being made to address the reason for service. At the same time, there were others who seemed less important and treated differently.

Easy, fast, friendly. I would definitely recommend this dealership and my salesman Johnathan was great.

Great Service. They always take care of my wife and her car.

Great salesman and managers. Nice and friendly atmosphere. Would recommend others to check Tom Williams Audi Birmingham out. Love my car!

Only Audi dealer I trust after many failures at other nearby dealerships.

Great experience! The entire team, especially Ben House, was fantastic. It was as easy as a car purchase could be. Was able to drive away happy! Loving my new vehicle.

ALWAYS VERY PROFESSIONAL, FRIENDLY, KNOWLEDGEABLE SERVICE.

Very nice dealership to purchase a car as well as service department exceeded my expectations...

The team at Audi Birmingham has always done a great job of taking care of me and my car. Been driving an A6 since Sept 2007 and they have been servicing it since then.

I always have a great experience when bringing my vehicle to Audi. Miguel and everyone there are extremely helpful.

Valorie was the service advisor. Everything went great.

I've had a number of vehicles at other dealerships, but I must say Audi Birmingham treats me like a King. Valorie and Miguel are the best!

Comfortable waiting and service was on par.

Super B; Miguel is the best. great service

I think that they were extremely reasonable in the pricing of needed repairs. I appreciated their willingness to work with me on this. All repairs have been done successfully.

Explained what needed to be done, why it needed to be done, and when it would be done--accurately.

Overall the service was good. Some of the services were higher ticket. Unfortunately there is not another shop locally to compare prices charged. As always, the Staff was great. The new facility is awesome.

Thanks again Steve Coulter for taking care of Laura and I. We love our new TTS! Thanks also to Casey in Finance for making it easy and to Miguel in service for talking to us about the car and our existing S4. Always a pleasure working with you guys and will continue to recommend you. Laura and David

I want to "Thank" Audi Birmingham for there selection of one of the most Professional Service Advisor's you'll find in this area - this young lady has the knowledge and the personality for this position - speaks clearly / explains the issues and what it will take to correct these issues / and explains if there is a recall or warranty to cover ... "Thank you" Chris S.

Speedy service and proficient work! Customer service was excellent.

Great salesman and young lady that helped with finance was also great. This was the fourth time I have bought a car from Tom Williams at grants mill road dealership.

I love the experience and would highly recommend that all Audi owner bring their car to this dealership

Best price on a new Q7 in a 200 mile radius. Fair trade in value.

Service was great the assistant handle everything with care

we are enjoying the 2016 audi a6 the people at the dealership are very nice and helpful we are most likely to buy another audi down the road

Spotted car I was looking for online and drove to dealership to check it out. It was just as advertised. Put a deposit the AMEX card and came back the following week to pick it up. Dealership had drive pick me up at the train station. Within an hour of arriving at dealership, I was on the highway headed back home. Not high pressure sales like other dealerships. Pleased with my purchase and the way I was treated at this dealership.

Just purchased an certified 2015 Audi A4 from Audi Birmingham this past week. I was working with the team there (Kerry Misso and Casey Hemphill) to purchase from a dealer in Houston, and that purchase did not work out. The Bham team really went out of their way to make their A4 work for me. Beautiful car, good deal, great purchase experience. Thanks, guys!

I had my car serviced this past Friday and I was told it would available at the close of business.. Surprise! It was ready and detailed inside and out by 3:00! A premium experience, recommended.

I came down from St. Louis to Audi Birmingham for an Audi CPO 2016 A3 for what I believed and have now confirmed was an incredible value. Despite the logistical challenges, the team at Audi Birmingham went above and beyond in assisting me in the process. Shout out to Jonathan Harris for making this an easy and stress free process. From the sales manager to the finance manager, the team was all very personable and helpful. Wonderful experience! I would highly recommend Audi Birmingham to anyone in the market for a luxury vehicle.

Miguel in service is great! He is always helpful and explains everything thoroughly. Everyone I have encountered has been friendly and professional. The price is high but that's any [luxury] dealer you go to. Tom Williams Audi has serviced my car multiple times and I have never had any complaints. I would highly recoomend them.

I highly recommend Audi of Birmingham for used vehicles. Jeannie Swan was extremely kind, dedicated to answering all of our questions, and most of all, she was completely transparent about the pricing and history of the vehicle. Their used car sales manager told us he is extremely picky in the vehicles he purchases, and it was obvious in the mint condition of the Highlander we bought.

Bought Audi TT new in 2013. Have spoken to Miguel Rodeiguez once a year for scheduled maintenance.- except for help to understand the owners manual. For 25,000 mile, tires were going bad and I suggested 2 tires I was looking at. He called back later to suggest the best tire. I do not doubt him and went along. I think it was a great decision. If you are having service problems, ask for Mr Rodriguez when you need help.

They went above and beyond what I expected. They inspected the car beyond the service requested to make everything was working properly. They completed my repair in a timely manner and I was more than satisfied with the service.

Took my 2015 Audi A3 for scheduled maintenance. Set up appointment online and waited for vehicle at dealership. I was in and out in no time. Everyone was very pleasant and helpful. Actually warned me that my next maintenance would take a couple of hours because of transmission oil service, ect. Ill probably try to make appointment early so i can take advantage of loaner car. Great car and great service.

Taking my RS5 in for service is always a pleasant experience. Miguel and Valarie are very friendly, concerned and on top of any problem. A great place to buy and service your Audi.

We just purchased our first Audi a3 and we are thrilled. The sales staff treated us wonderfully and the finance department works like a well oiled machine! We would highly recommend Audi Birmingham to anyone wanting to purchase their first (or maybe second) luxury automobile. Overall, it was the best decision we ever made...to step up to luxury!

Great experience with customer service. The new facilities are great, service was fast and Valerie was as always very pleasant to deal with.

My husband and I had an incredible experience here! We worked with Jim Hardy, and he made every part of the day fun and relaxing. I would definitely recommend friends and family looking for a new car!

I am always apprehensive when I purchase a car, but Jim was nice and friendly. He did not try to oversell the vehicle. No pressure. I would buy another car from Jim Hardy.

Jim Hardy was a pleasure to work with. He was knowledgeable and helpful. He made the buying process enjoyable.

Jim Hardy was a great salesperson. He worked great with us on % and monthly payment.

Jim Hardy has been a DREAM to work with! He was super helpful, listened to what I wanted vs what I needed, and made my payments affordable. I am PUMPED to be in my new Audi!

My experience was superb, I have never liked the car buying process, but my experience with Jim Hardy was professional and courteous.

Excellent shopping experience A++++ by Jim Hardy!!!!

Jim was friendly and courteous, he was very knowledgeable about the Audi world that we were interested in. Everyone in the facility was friendly.

I had new tires installed on an Audi Q7. Service department was very courteous and professional. Beautiful facility and quickly had us on our way.

The cost to service my Q7 was more than I expected. I have been using another service provider in the past. I'm sure I will go back to my other provider. Nice facility and courteous people.

This has been a great experience. Jeannie is the BEST!!! Go see her NOW!!!

Quick service

I enjoyed a first class experience at Audi Birmingham. The team, led by Miguel, kept me informed about the status of my service at each step of the process. The service I received reinforced the value of driving an Audi!

I was extremely pleased with my experience purchasing my first Audi. The dealership was state of the art and the friendly staff made it such an easy purchase. I would highly recommend this dealership and its friendly staff to anyone who is interested in a high line import like myself. My salesman Aaron was a pleasure to work with and he was very knowledgable.

Outstanding customer service for my first time visiting the dealership. The waiting area was something i never seen in a dealership before. First class service all the way

Excellent service, as always!! I have never had a bad experience at Tom Williams Audi service. The staff and technicians are courteous and professional.

Easiest car buying experience I have ever had. I would recommend this place to anyone buying a luxury vehicle. Our salesman Aaron wasn't too pushy and made our experience very easy.

Customer Service was very outstanding, Clayton made the process very simple.

Clayton was exceptional when I came in to inquire about the new Q7. If I were in the market to buy a new car I'd definately buy from Clayton.

Pleasure to work with Jim @ Audi: with a trade in purchase. Moving to the new building has made the service even more enjoyable.

I worked with Clayton and he is the best Audi rep ever. I would come to him every time.

I recently purchased a new vehicle through Audi of Birmingham -- they were fantastic, very helpful, very friendly. They helped me to get exactly what I wanted and the entire process was done very smoothly.

My husband & I recently bought a Q5 from Audi Birmingham. It was an all around pleasant experience. Our sales rep, Aaron Hawk, was very professional, knowledgeable, and very customer service oriented. We have had a few questions since the purchase and Aaron has always promptly called us back and answered all questions. I would definitely recommend buying a vehicle from Audi Birmingham and especially Aaron Hawk.

Jeannie Swan gave us an incredible buying experience this month! She did a fantastic job of working patiently with us to track down a new TT with the exact features I wanted. The TT is amazing- but so was the VIP treatment Jeannie gave us. We felt very important in Jeannie's care indeed.

Needed new tires and a service done. Got in right away. The whole service staff was fantastic as usual. I love the new facility too!!

Called on Friday and got in first thing on Monday morning for minor service issue. Miguel is always awesome and makes me feel like I'm the only customer around. I arrived around 10am and had my car back by 12:30. Had the opportunity to visit with Bernard who has sold us two vehicles. He is always friendly and seems like part of our family! Thanks Audi team!

I stopped by the new location one afternoon last week to see if I could by chance get a broken visor clip repaired. Honestly, I didn't expect I could get it repaired without having an appointment, but I happened to be in the area and decided to give it a try. It was my first visit to the new facility and I was impressed from the beginning by the speed with which the service door opened! Amazing. I was relieved when I saw Miguel behind the desk - new location...same great people. I explained my problem to Miguel and he said he'd have it fixed in five minutes. By the time we'd toured the incredible new Audi facility, my Q5 was ready to go. Once again, after dealing with Tom Williams Audi for seven years, my expectations were exceeded.

Very good service.

Car salesman, Steve Colter, was amazing! He informed me of every specific detail about my Audi A4. He was super helpful and made my car buying experience quick and rewarding. If you're looking to buy an Audi, GO TO STEVE at Tom Williams in Irondale. You will be most happy!!!

Brand new building, very open and modern. Did my recall seat work in 1 day, all very simple. Excellent communication with Jennifer.

Great service and I love my A3 Audi. We are thinking about upgrading to an A5.

Had a maintenance problem Tuesday evening and Audi Birm. Got me in first thing Wednesday morning and out by 10 AM. They were a lifesaver! Thanks Audi Birm.

Best car ever (Q7) & absolutely the best service department I have ever dealt with!!

I always have the best experience at Tom Williams Audi. The team of professionals they employ are first rate and the quality of the work the do always exceeds expectations!!!!!

The sales staff and the service department are exceptional. They give personalized attention and are a pleasure to work with.

Bernard was awesome and all around great customer service.

I'm in Colorado and was looking for a '15 A3 with the sport seats and 19" wheels. I was having trouble finding the car with the nicer seats near me. Not only did I find this model at Tom Williams Audi in Dakota Grey but around $8,000 less than local dealers. Anna Ethridge was great to work with and the car was delivered to my office in a matter of days. Next Audi will be with these folks for sure. Love the car by the way. Tristan Sedbrook Fuller Real Estate Denver, Colorado

This my second A6 from Tom Williams. Great Sales People (Jonathan Harris) and Great Service (Miguel)!

I have a certified pre-owned Audi A4 and have been extremely satisfied with Tom Williams service department. They are hands down the BEST most accommodating service dept I have ever dealt with. They go the extra mile to make sure their customers are happy and are always very professional. Tom Williams Audi is also a supporter of local events such as CukoRakko music festival which promotes fun for the entire family, music, green living, and healthy active lifestyles. Thank you Tom Williams Audi!

Thank yall for being so awesome! I really appreciate your commitment to our community's culture and environment. Thanks for supporting Coosa RiverKeeper and The CukoRakko Music And Arts Festival!!!

Great service and selection. Glad to see their community support and goodies at CukoRakko. #GR8

This was the first time I purchased a vehicle from a dealership outside of my state. At first, I was a bit apprehensive about making such a large purchase from a dealership that wasn't around the corner from my house; however, the staff at Tom Williams Audi made this experience all the more pleasant and worthwhile. I purchased a 2014 Audi RS7 and drove from Miami, FL to Birmingham to trade in my BMW, all because of the level of service, professionalism and price I received from Jim Hardy, Lee and Greg. From the moment I arrived, I was greeted with a friendly smile and questions of concern regarding my journey. Jim even offered to carry my bags in! Moments following my arrival, Jim immediately processed my trade-in and Lee brought the RS7 around so we can take it for a spin. He was very knowledgeable about the vehicle and walked me through the setup and customization process. We then went for an exhilerating drive on this two-lane stretch of road through the hills with bends and twists in abundance. It was there where I fell in love with the RS7! This entire experience has shed new light on the dread and skepticism associated with buying a car. The people at Tom Williams Audi are working hard to change that perception, and they have succeeded. I highly recommend buying your next luxury vehicle from them and I look forward to doing business with Jim and the gang again, shortly. Paul

I am very impressed with the service department! I recently purchased a certified pre owned Audi from the dealership and 60 days later brought the car to be serviced. The dealership covered the repairs needed as part of the certification. I applaud their commitment to excellence and customer satisfaction.

I just purchased my second Audi from Tom Williams, and I always get my cars serviced there. I have had good experiences. The sales reps are not pushy, which is what I like, and the service staff always does a nice job and they get you out when they say they will. I am, and will continue to be, a repeat customer.